Nearly a week after Disney Vacation Club's reservation system was hit by an extended outage, engineers are still working to pick up the pieces.
Update 6/16 10am: All resort options are now available for booking online and via DVC member services
The weekend of June 9-10 was not a good one for Walt Disney World's IT department. An outage which began the morning of Friday, June 9 extended into the weekend, taking down the entire system which controls both hotel and DVC villa reservations. The outage was system-wide, impacting both web users and Disney Cast Members staffing the reservation phone lines. It was so extensive that Disney Vacation Club Member Services opted to close early on Saturday, June 10 rather than continuing to answer callers whom they had no ability to assist.
Six days later, full operations still have not been restored. The online reservation feature is active at DVCMember.com, however a number of options are missing. Specifically, there is currently no way to book a room at Disney's Hilton Head Island Resort, Disney's Vero Beach Resort or Kidani Village at Disney's Animal Kingdom Resort. Those resort options are completely absent from both the "Book Online" feature and the Resort Availability Tool.
No explanation has been provided for the outage, nor is there an estimate for restoring the missing resort options. Additional updates will be posted to DVCNews.com as they are made available.
